Contact us
For all general inquiries please email hello@whatlowants.com. You can also reach out to our Instagram account at @whatlowants. Our customer service team is available weekdays 9AM-5PM PST.
Please kindly do not send multiple emails/chats or reach out in both methods regarding the same query. This can cause delays in responding. Thank you ♥
For press and marketing inquiries, please email hello@whatlowants.com.
FAQ
What Lo Wants is for every body. We take "fit" very seriously, which is why we say we make "fit-perfected" pieces. We use different fit models throughout our whole size range (0-32) to make sure that we can get the most accurate "fit" possible - no matter if you are a size 2 or a size 24.
Many other companies simply grade their base size down and/ or up too far, which can create ill-fitting clothing. We're proud to do things differently - our customers rave about our "fit".
Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.
Once you place an order with us, you will receive an order confirmation email. Please make sure to check your spam and add us to your contacts!
We ship from our US warehouse that is located in Los Angeles, CA.
You can! When you sign up for our newsletter, we will email you a 15% off code to use on your first order. We promise we won't email you too much! If you missed the site pop-up to get this discount, you can find it again here.
Once your order has been placed and confirmed, we cannot make any changes to it.
Therefore we kindly ask you to double-check your info before placing your order.
No, we can't cancel or make any changes in your order once it has been placed and confirmed.
Therefore we kindly ask you to double-check your details before placing your order.
Your order delivery will take between 2-8 days, depending on which shipping option you've chosen in the checkout. If you are ordering from outside of the US, please refer to the shipping options and timeframes on the checkout page for more options.
If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at hello@whatlowants.com and we’ll be happy to help.
If you can't find your package, we recommend you to firstly contact the shipping company to ask for a Proof of Delivery, as well as ask your neighbors/housemates if they have held the package on your behalf.
If you still cannot locate your package, we are happy to assist you further. Please email us at hello@whatlowants.com.
We offer free shipping for all US orders over 150 USD. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.
If you plan to place an order from outside the US, we recommend you to contact the transportation company directly for more information regarding potential added fees.
As for now, orders shipped from our US warehouse may not be duty free, but this might be changed in the future.
Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company.
You can find all of our options at checkout. Some include:
- Afterpay
- American Express
- Diners
- Discover
- Meta
- Google Pay
- Mastercard
- Paypal
- Shop Pay
- Venmo
- Visa
What Lo Wants accepts returns and exchanges on all US non-sale items. Items on sale are only valid for exchange. Items must be returned within 14 working days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return or exchange. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.
If you would like to initiate a return or exchange, please email us at hello@whatlowants.com with your order number and the items you would like to return or exchange. For exchanges, we will send you an approval form and pre-paid label. For returns, we will send you an approval form and instructions on how to ship back your items.
At this time, we cannot accept returns outside of the U.S.
Once your return or exchange has been received, we conduct a thorough quality control check to ensure its condition. As soon as the item arrives and passes quality control, we will refund you using the original payment method and/ or ship your exchange. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.
Approved refunds will be processed within 5 business days of receipt. Your bank or credit card company may take up to 5 additional business days to return the funds to your account. Please wait this time before you contact us with an outstanding refund.
Please consider eco-friendly alternatives before sending back your return. We're trying to reduce our carbon footprint as much as we can and would love your help!
Please note: Orders cannot be changed, modified, or canceled after checkout.
If you would like to initiate a return or exchange, please email us at hello@whatlowants.com with your order number and the items you would like to return or exchange.
Please read our Returns, Refunds & Exchanges policy prior to contacting us.
Yes, you can exchange your item to another size or color, permitted it is in stock at the warehouse. If the size you request is out of stock, please make a return.
If you would like to initiate a return or exchange, please email us at hello@whatlowants.com with your order number and the items you would like to return or exchange.
Please read our Returns, Refunds & Exchanges policy prior to contacting us.
No, we do not refund shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.
If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please email us at hello@whatlowants.com.
All of our styles are designed, developed and produced in Los Angeles, CA.
If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.
To get a restock notification for the chosen item, go to the product and tap the sold out size that you are interested in and enter your email address.
Now you will be notified by email if and when any new stock is uploaded to the website.
We recommend keeping an eye out on our socials @whatlowants and signing up for our newsletter for any and all news related to upcoming restocks and launches. You can sign up for the newsletter here.
Choosing a size is unique to everyone. Therefore, we provide a size guide based on our fit models' measurements to be used as a tool.
To find the size guide, go to the product and click on the “Size Guide” link that is located under the size range to get the exact measurements. Please note these measurements are averages. All of our pieces contain stretch or adjustable assets. After all, most of us are not equally proportionate - and that's what makes us unique! Pants and short inseams as well as dress lengths are noted on the product pages, as the fit varies based on style.
If you need further assistance, we are happy to help you at hello@whatlowants.com or via DM on our Instagram @whatlowants.
Our XL size used to be called 0X, which we have since discontinued. If you see 0X offered on one of our classic styles, this is the same as a size XL.
If you need help with sizing, email us at hello@whatlowants.com
To learn how to best care for your garments, please click on the "Fabric Care/ Washing Instructions" section on each individual product page.
You are always welcome to get in touch with our Customer Service Team at hello@whatlowants.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 9AM-5PM PST (Los Angeles). Our team only works Monday-Friday.